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DANA deposit and withdrawal

DANA is one of the fastest payment methods on sodoku. To deposit, log in to your account and go to the Wallet section. Select "Deposit" and choose DANA from the payment menu. Enter your desired amount — we accept deposits from our welcome offer upward with no fixed cap. You will be redirected to the DANA app or web interface to confirm the transfer. Once authorised, the funds arrive in your sodoku account instantly. No additional fees are charged by sodoku. Your DANA balance is deducted immediately, and your account is credited within seconds. For withdrawal, select "Withdraw" in your Wallet, enter the amount, and confirm. The funds return to your DANA account in subject to verification on average. DANA maintains its own processing schedule; if a withdrawal shows as pending beyond subject to verification, contact sodoku support with your withdrawal ID. DANA imposes its own transaction limits — typically up to our welcome offer per transfer — but you may split larger withdrawals across multiple requests.

OVO and GoPay usage

OVO and GoPay work similarly to DANA on sodoku. For deposits, select either service from the payment menu, enter your amount, and authorise the transaction in your OVO or GoPay app. Funds are credited to your sodoku account within subject to verification. Both services accept deposits from our welcome offer upward. If your OVO or GoPay account is new, link it to your national ID during the first transaction — this is standard KYC procedure for both services. Withdrawals return to the same OVO or GoPay wallet in subject to verification. GoPay sometimes holds funds for verification (up to subject to verification) if the transaction is large or your account is new; this is not sodoku's delay but GoPay's internal security check. You may contact your OVO or GoPay support if funds do not arrive. Both services charge no fees to sodoku users for deposits and withdrawals. Monitor your OVO or GoPay account balance beforehand to ensure sufficient funds for deposits.

BCA, Mandiri, BRI, BNI virtual account

Bank virtual accounts (VA) are ideal for larger deposits and withdrawals. When you select "Bank Transfer" in sodoku's Wallet section, we generate a unique VA number for your account — for example, BCA 1234567890123. This number is tied to your sodoku account and remains the same for all future transactions. Transfer funds from your personal bank app to this VA. The amount arrives in your sodoku wallet within subject to verification. No intermediate fees apply — the transfer cost is whatever your bank charges for interbank transfers, typically our welcome offer–15,000. You may deposit any amount; banks usually allow up to our welcome offer per transaction. For withdrawal, sodoku processes the request within subject to verification and sends the funds back to your original bank account — the same account you transferred from. Your bank then takes 1–3 business days for internal reconciliation, though most withdrawals appear the same day. If you withdraw to a different bank account than the one you deposited from, contact support first — cross-bank withdrawals may incur extra verification.

Fees, limits and verification

sodoku charges no internal fees on deposits or withdrawals. Your payment provider may charge a fee for the transaction itself — these are standard and vary by service. DANA, OVO, and GoPay typically charge no user fee for transfers to sodoku. Banks charge interbank transfer fees (our welcome offer–15,000 per transfer). account preferences are determined by your bank or e-wallet, not sodoku. Most users may deposit up to our welcome offer per transaction. Withdrawal limits depend on your account tier and KYC status. New accounts may withdraw up to our welcome offer per day until KYC is complete. After KYC verification (ID and selfie upload), limits increase to our welcome offer per day. VIP members may request higher limits by contacting support. All first-time withdrawals require KYC verification to comply with anti-money-laundering regulations. The verification process takes subject to verification. If you have not completed KYC, we will prompt you before processing your first withdrawal.

Resolving a stalled transaction

If a deposit does not arrive within the stated window, first check your payment provider's app to confirm the transaction was authorised. DANA, OVO, GoPay, and bank apps show transaction history and status. If the payment shows as "sent" or "authorised" on your e-wallet side but has not appeared in your sodoku account after subject to verification, contact sodoku support immediately. Provide your payment reference number and the amount. We will check our payment gateway logs and investigate within 2 hours. In rare cases, the payment may be stuck in transit; we can manually credit your account once confirmed. For bank transfers, check your bank statement to ensure the VA number was correct and the amount was sent. If you accidentally transferred to the wrong VA, contact your bank to recall the funds. For withdrawals that remain under review longer than expected, check your sodoku account for any notification requesting additional information — sometimes KYC documents need re-submission or an updated address is required. Contact support with your withdrawal ID, and we will expedite the review. Most delays are resolved within 24 hours.