sodoku FAQ

On the sodoku login page, click the "Forgot your password?" link below the password field. Enter your registered email address, and we'll send you a password reset link within a few minutes. Click the link in your email, and you'll be taken to a secure page where you can create a new password. Make sure your new password is at least eight characters long and includes a mix of letters, numbers, and symbols. Once you've set your new password, return to the login page and sign in with your updated credentials.

When you register on sodoku, we collect your full name, date of birth, email address, phone number, and residential address. This information is required for Know Your Customer (KYC) verification, which helps us confirm your identity and prevent fraud. During registration, you'll also create a username and password for your sodoku account. After you complete registration, we may ask you to upload a copy of your ID (national card, passport, or driver's license) and a recent utility bill or bank statement showing your address. This verification typically takes one to two business days.

If you see login activity you don't recognize, or if you're unable to log in with your correct password, contact our support team immediately. Do not attempt to log in multiple times, as this may trigger a temporary account lock for security. When you reach support, have your registered email address and phone number ready. We can review your login history, confirm which devices have accessed your account, and help you reset your password if needed. If we detect fraudulent activity, we'll disable your account temporarily to protect your funds and investigate the issue. We recommend enabling two-factor authentication in your account settings to add an extra layer of security.

Our support team is available during business hours to assist you. You can reach us via email by logging into your sodoku account and using the in-app messaging system, or by visiting our contact page on the website. When you contact support, provide your registered email address, account username, and a clear description of your issue. Response times vary depending on the volume of requests, but we aim to reply to all inquiries within one business day. For urgent account security concerns, mark your message as priority. You can also check our FAQ page first, as many common questions are answered here.

Yes, we support all four major Indonesian banks. You can deposit via online payment, e-wallet, mobile banking, and local payment using our virtual account (VA) system. When you initiate a deposit on sodoku, select your bank from the list, and we'll generate a unique virtual account number for that transaction. Transfer the exact amount from your bank account to our VA number, and your deposit will be credited to your sodoku account within minutes of confirmation. We also accept online payment codes, which work with any bank. Additionally, you can deposit using digital wallets: e-wallet, mobile banking, local payment, online payment, and e-wallet. All deposits are processed automatically once payment is confirmed.

Withdrawal requests on sodoku are reviewed within five business days. During this review period, we verify that your account is in good standing, confirm your identity, and ensure the withdrawal amount doesn't exceed your available balance. We also check for any unusual account activity to protect your funds. Once review is complete, the funds are transferred to your registered bank account or digital wallet. Bank transfers typically arrive within one to three business days after approval, depending on your bank's processing time. mobile banking, local payment, and online payment withdrawals usually arrive within one hour of approval. If your withdrawal is delayed beyond these windows, contact support with your withdrawal request ID so we can investigate.

RTP stands for Return to Player, a percentage that tells you how much of all money wagered on a slot game returns to players over time. For example, a slot with an means that, on average, players receive our welcome offer back for every our welcome offer wagered across thousands of spins. RTP is a long-term statistical average, not a guarantee on individual sessions. On sodoku, all our slot games display their RTP in the game information section before you play. Games like Sweet Bonanza, Gates of Olympus, and Fortune Tiger each have their own RTP. Higher RTP games offer better long-term value, but results on any single session are determined by the game's random number generator. We recommend playing games whose RTP and volatility match your preferences.

Our sodoku loyalty programme rewards you with points for every deposit and wager you make. As you accumulate points, you progress through tier levels, each unlocking better benefits. Lower tiers earn points at a standard rate, while higher tiers earn bonus points on deposits and may receive exclusive perks such as birthday bonuses, priority support, or special tournament invitations. You can view your current tier and point balance in your sodoku account dashboard under "Loyalty". Points never expire as long as your account remains active. Some tiers also offer cashback on losses during specific periods, especially around Idul Fitri or Piala AFF tournament weeks. Check your account dashboard regularly to see tier-up opportunities and upcoming rewards.

On the sodoku login page, click "Forgot your password?" and enter your registered email. We'll send a reset link within minutes. Open the link, create a new password with at least eight characters (mix of letters, numbers, symbols), and confirm. Then log back in with your new credentials. Never share your password with anyone, including sodoku staff. If you use a shared computer, always log out after your session ends.

Yes. sodoku accepts deposits and withdrawals via e-wallet, mobile banking, local payment, and online payment virtual accounts, as well as e-wallet codes. Select your bank during deposit, transfer the exact amount to our generated VA number, and funds arrive instantly. For withdrawals to these banks, we process requests within five business days. Digital wallet options (mobile banking, local payment, online payment, e-wallet, mobile banking) offer faster processing for both deposits and withdrawals.

RTP (Return to Player) is a percentage indicating the average amount returned to players from total wagers over many spins. A means players receive an average of our welcome offer per our welcome offer wagered long-term. sodoku displays each game's RTP before play. RTP is statistical over time, not a guarantee on single sessions. Choose games matching your preferred volatility and payout profile.

Earn points with every deposit and wager on sodoku. Points accumulate toward tier levels, each unlocking better benefits—bonus points, birthday bonuses, priority support, or exclusive tournaments. Check your dashboard under "Loyalty" to see your current tier and point balance. Points never expire on active accounts. Tier bonuses may increase during Liga 1 or Piala Indonesia events.

Contact sodoku support immediately if you see unrecognized login activity or cannot log in. Do not retry multiple times—this may trigger a security lock. Provide your registered email and phone number. Support will review your login history, confirm device access, and reset your password if needed. Enable two-factor authentication in your account settings for extra protection. We investigate all suspected fraud and temporarily disable affected accounts to protect your funds.

Email support via your sodoku account dashboard messaging system or our contact page. Provide your registered email, username, and issue details. Response times vary by volume but typically arrive within one business day. Mark urgent security concerns as priority. Check this FAQ first—many common questions are answered here. Support is available during standard business hours, including weekdays and selected holiday periods.

Registration on sodoku requires your full name, date of birth, email, phone number, and residential address. This is for KYC verification to confirm identity and prevent fraud. You'll also create a username and password. After registration, upload a copy of your ID (national card, passport, or driver's license) and a recent utility bill or bank statement showing your address. Verification typically completes within one to two business days.

sodoku reviews withdrawal requests within five business days. We verify your account status, confirm identity, and check for unusual activity to protect your funds. After approval, bank transfers arrive within one to three business days; local payment, online payment, and e-wallet transfers typically arrive within one hour. If delayed beyond these windows, contact support with your withdrawal ID.